At Clarity Car Spa, our goal is to provide you with the best possible service. To ensure that your valet appointment runs smoothly, please read the following important information.

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Important Information Regarding Your Upcoming Appointment.

Before We Arrive.

Kindly make sure to remove all items, child seat(s), and valuables from the vehicle before our arrival.

We accept cash and all major debit and credit cards, including contactless payments.

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Unless agreed otherwise, payment is due upon completion of the service. If you are not present at the time of the service, payment must be made in advance. This can be arranged easily by phone, or we can provide a secure online payment link for your convenience.

Parking for our vehicle.

Our valeting vehicle needs to be parked next to the vehicle scheduled for valeting to enable unobstructed access to our onboard water tank. Please ensure your vehicle is parked off-road (on the driveway) or on the roadside (must be directly outside your residence), as long as it is not on a busy main road.

If you reside in an apartment.

Please ensure that we can access power using our 20-meter extension lead and can park our vehicle adjacent to yours.

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Mains Power.

We need access to a standard power socket within 20 meters to supply power to our cleaning equipment

Water.

We do not require access to water unless specifically requested, as our valeting vehicle is equipped with a large capacity water tank onboard.

Vehicle Condition.

We're committed to going the extra mile and honouring quoted prices. In cases of heavy soiling (pet hair, stains, excessive dirt, mud, mould, unexpected spillages, etc.), extra time may be needed to meet our high standards. In these instances, we'll inform on the day of any additional time and agree any additional costs.

If your vehicle hasn't had a deep clean in a while, is neglected, or regularly transports children or pets, please let us know beforehand by calling us on 0330 321 6400. We can discuss various options and allocate extra time if needed as a precaution.

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Pet Hair.

Pet hair removal is not included in any of our valeting packages. Removing pet hair can be a meticulous and time-consuming task, demanding special attention and techniques to guarantee a thorough cleaning. In order to accurately assess the amount of pet hair in your vehicle and provide you with an precise quote, we kindly request the opportunity to inspect your car before initiating our service.

Seven Seat Vehicles.

An increasing number of larger vehicles now come factory-fitted with a third row of seats, commonly an additional two fold down seats in the boot area. If your vehicle has more than the standard five factory-fitted seats, there is an additional £20 charge for valets and and additional £40 for optional seat deep cleaning (if requested) to account for the extra time required to clean these areas.

Please notify us in advance if your vehicle has additional seating. If we do not receive this information, we will assume that you do not need this area cleaned, and it will remain as is.

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Weather.

In the UK, our weather can be quite diverse regardless of the seasons! The primary weather concern for your appointment is rain. Generally, we can work in light rain or passing showers. However, if there's persistent or torrential rain on the day, we may need to reschedule your appointment.

In the cold and frosty winter months, we strongly recommend that you turn on your engine and activate your interior heater at an hour before our scheduled arrival.

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Cancellation/No Show Policy.

We're flexible with rescheduling, but kindly note we can't accept cancellations within 24 hours of your appointment. If you need to cancel, please inform us well in advance. Cancellations within 24 hours may incur a 50% charge and cancellations or no shows on the day will always incur a 100% charge without exception to compensate for our loss of business

If you need to reschedule or change your appointment, please inform us immediately by calling us on 0330 321 6400.

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Additional Services and Discounts.

Enhance your vehicle's showroom valet with our exclusive additional services, now offered at discounted rates when booked in advance.

Our most popular options include deep shampoo cleaning for carpets and both cloth and leather seats, engine bay detailing, long-lasting ceramic sealants for a superior shine and longer protection, antibacterial sanitisation of surfaces and air conditioning systems, odour removal, soft top deep cleaning and protection and much more.

If you need information about any of these additional services, please give us a call on 0330 321 6400 for more details and further discounts.

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